FAQ
Frequently asked questions
If your question is not answered here, open a support ticket and a human will reply — usually within one working day.
Your account
I found a mistake in a question. What should I do?
Use the report button on the question itself. It goes straight to the subject faculty who wrote it, and you will see the outcome once it is reviewed.
General
Do I need to pay to try AVK Visions?
No. Create a free account and you get immediate access to free mock tests, daily practice questions and your basic performance report. You only pay when you want the full test series or unlimited practice.
Do I need to pay to try AVK Envisions?
No. Create a free account and you get immediate access to free mock tests, daily practice questions and your basic performance report. You only pay when you want the full test series or unlimited practice.
Can I use AVK Visions on my phone?
Yes. The whole platform is responsive and the test interface is specifically tuned for one-handed use on mobile, with the question palette in a bottom sheet.
Can I use AVK Envisions on my phone?
Yes. The whole platform is responsive and the test interface is specifically tuned for one-handed use on mobile, with the question palette in a bottom sheet.
Payments and refunds
Which payment methods do you accept?
We accept UPI, credit and debit cards, net banking and supported wallets through Razorpay. Your card details never touch our servers.
What is your refund policy?
If you have attempted fewer than two tests in a paid series, write to us within 7 days of purchase and we will process a full refund. Details are on our refund policy page.
Tests and results
What happens if my internet drops during a test?
Nothing is lost. Your answers save continuously to our servers as you work, and the timer runs server-side. Reconnect and you resume exactly where you were, with the correct time remaining.
How is the percentile calculated?
Your percentile is computed against every student who has submitted that same test. It updates as more students attempt it, so early attempts may see their percentile shift slightly.
Can I attempt a test more than once?
It depends on the test. Full-length mocks in a series usually allow one scored attempt so rankings stay meaningful, while practice and sectional tests can generally be re-attempted. The attempt limit is shown before you start.